Terms & Conditions

Introduction

All of our clubs and classes are delivered with the safety, well-being and enjoyment of our customers as our main purpose at all times.

The terms and conditions set out below are to provide you with clear details of our qualifications, insurance policy, procedures, responsibilities, booking requirements, payment and refund policies and an introduction to our subscription service model.

Qualifications, Governance, Safeguarding and Insurance

Our sessions will be delivered in accordance with the latest guidance that is applicable to us by the UK government and Football Association in England.

In addition we will strictly follow all COVID guidance as set out by the government, FA and our venues. The latest details applicable to football coaching are available via the respective websites of these independent bodies.

For details of the guidance at our venues we are happy to share this information with you where possible.

We employ registered coaches who have registered with the FA in England (or an equivalent certification for overseas coaches working with us). Each coach is required to hold a current FAN registration (or equivalent) and appropriate qualifications to coach. This information is taken by us as part of our coaching recruitment policy and is available upon request.

We have appropriate FA Safeguarding certifications and enhanced DBS certificates to help guarantee the safety and wellbeing of the children. We will continue to manage these certifications for all of our coaches, ensuring they are in date and that they are valid.

We will continue to adopt and apply the latest guidance from the FA in this area of safeguarding. We agree to carry out the appropriate checks before deploying any coach to deliver a session on our behalf. We have appointed a safeguarding officer who can provide details of our full safeguarding policy. This is available upon request from mark@ama-soccer.com.

Our coaches are emergency first aid trained and certified with the FA. We have an emergency first aid plan in place at every session we deliver. This will work alongside any existing plans at the venues we use to deliver our services. Certificates are available upon request.

Any non-football coaches who deliver services for us will be required to provide similar information to us from their respective governing body for their chosen sport / activity. They will also be first aid trained, have attended safeguarding training and hold an enhanced DBS certificate.

We are fully insured in the United Kingdom via an independent insurance company to provide our football and sporting coaching services to you. We can provide a copy of our insurance certificate to you upon request.

Any injuries, damages or accidents that occur to any individual immediately before, during or immediately after any of our AMA Soccer sessions will not be the responsibility of the company or its coaches, employees or volunteers and we accept no liability for this. For the purposes of this policy, the "immediately" period will be determined as 15 minutes.

Bookings. Fees & Payments

All fees for our services are payable before any session begins. Fees are set out in the details for each club and school.

Please note we will offer 1 free trial session at our invitation-only development and advanced player centres.

We do not offer any free trials at after school clubs or any clubs held inside schools. We are also happy to offer 1 free trial session at our Saturday morning football partnership clubs for girls and boys.

We are happy to speak to a school office representative and discuss providing our services on an invoice basis where this is preferred.

We do not offer weekly or session by session payment plans. You must register and subscribe on a monthly basis in advance of a session to guarantee your space.

Our non school clubs will be delivered on a monthly subscription basis. The fees for each service are set out in the details of each club on our booking system.

Our holiday camps will include a discounted season ticket with details available upon request.

We have created this system to minimise administration for both parties and help secure your place on your preferred session. We also offer sibling discounts for this service.

The subscription payment will be taken by our automatic payment system on the 1st day of each month. It is your responsibility to ensure sufficient funds are available in the account that makes this payment.

Our subscription service is priced for the delivery of sessions over a 12 month period, factoring in public holidays and other events that run during the season.

We also offer discounts on other goods and services during the year which provide additional value as part of your subscription. This includes items such as kit discounts and discounts at holiday camps, and we will continue to offer further discounts and value through our partnerships and community.

Your monthly subscription fee can only be cancelled by direct communication to us. You cannot stop your payment to us without explanation. If you attempt to do this and continue to attend our sessions we will ask that you reset your subscription with us.

Please provide your notice to us in writing and we will action this within 14 days. If this date falls before your next subscription payment then we will not collect any further subscriptions.

For any failed payments, we will automate the follow up with you to try and resolve the matter within 3 working days. If action is not taken within 7 working days of this, we will consider the suspension your membership until the matter is successfully resolved.

Our coaching services provided inside schools (breakfast, lunch or after school) will be need to paid by a one time payment for each term booking when registration takes place. This will guarantee your space at the club once payment is received in full by us. We are not able to offer any trial sessions at schools or take any individual session bookings for our school clubs. We may be able to offer a place mid-term if the club is not sold out. We are unable to offer any sibling discounts inside school clubs.

All of our services delivered inside schools are in accordance with the school's policies and procedures, in conjunction with ours.

We will not increase our prices at any time during the first 12 months of your membership with us. If we do decide to raise our prices after this time, we will communicate this to you with no later than 14 days notice and explain the need for this. We will factor in market conditions and the level of service that is being provided to you when making any pricing decisions.

Refunds and Postponements

We will only postpone a session due to extremely adverse weather conditions or due to a venue or school decision to close the playing area. Our decision on what represents adverse weather conditions will be final.

We will look to deliver sessions in most conditions but if there is thunder, lightning or heavy/torrential rain that will increase the risk of injury to players and coaches we will postpone the session.

We will provide as much notice as possible, with no session cancelled with less than 30 minutes until it starts.

For services inside schools, we will attempt to provide no later than 60 minutes notice to enable you to make arrangements to collect your child. We will still attend the school and help them to manage pupils who should be at our club where required and only after consultation with the school office.

We will provide all schools with a register of attendees so that they are aware of who should be at our after school club. Parents are required to collect their child at the stated end time of the session.

All cancellations and postponements will be communicated to you by our automated message system. It is your responsibility to be registered correctly on our system to be able to access these messages, including making sure that your email address and registered phone number are correct.

We will not offer refunds for any sessions cancelled due to adverse weather or venue closure (whether inside or outside of school). However we will work with you to offer an alternative solution if the number of sessions missed due to these 2 matters exceeds 2 consecutive sessions.

Where a coach fails to arrive to deliver your session we will look to replace the coach as soon as possible. In the event that we have to cancel a session due to a coach who is unable to deliver the session, we will contact you to offer an alternative session on a different day where possible. If you are unable to attend a replacement session we will not offer a refund or further credit.

We will always look to hold sessions indoors where possible to enable us to continue to deliver sessions safely.

If you are unable to attend a session please let us know as soon as possible. Where a player or pupil is injured for a period greater than 1 month, we are happy to discuss your options with regards to your subscription / term payment.

We may in extreme circumstances be able to offer a place on a different club if you are unable to attend a session - however this will depend on capacity at the venue and the number of coaches available. We will look to determine and agree the nature of the extreme circumstances in this regard with you.

We reserve the right to apply discretion and professional judgement to all of the below policies and we will aim to reach a mutually satisfactory conclusion in the event of any disputes or issues that arise and are not covered in this communication.

Behaviour and Code of Conduct

We have a strict code of conduct as coaches which sets out our behaviour, our approach to coaching and the respect that we must show to everyone we connect with as part of our role. If at any time you feel that this code of conduct is not being applied by a coach please contact mark@ama-soccer.com immediately.

The players, parents and pupils are also required to abide by our code of conduct which sets out best practice for the behaviour of everyone at our clubs and sessions. We encourage players to express themselves and we will create an environment that is safe for players to enjoy but that also rewards positive attitude, honesty, integrity and sportsmanship.

Where we identify that a player / group of players is/are continually disrupting or abusing the code of conduct we will speak directly to them to guide them towards better behaviour during a session. If we feel we need parental support we will speak with the parent and provide the necessary information to help us ensure the behaviour we expect improves.

If the player and parent can not resolve the behaviour issue and it continues to significantly disrupt the other players we will look to sit the player out so that they can observe the group behaviour and look to improve. If the behaviour becomes a major disruption then we will discuss further action which may result in a player/parent being asked to stop attending until the matter can be resolved successfully.

The code of conduct for players and coaches is available upon request. We reserve the right to remove any individual at any time.

Data Collection and Use

Our booking system and our safeguarding policy are designed to collect the relevant and appropriate information to enable the safety of your child and we do not use this information for any other purpose. Our data security and privacy policies are available when you register with us, upon request and on our website.

We would like to contact you regarding all of our activities including holiday clubs, 1 to 1 coaching, tournaments, events and the renewal of your child’s session with us. If you do not wish to be contacted for these purposes please confirm this when registering with us.

Occasionally we make take photos in our sessions for promotional purposes. We will never share these images without your consent or we will conceal your child's identity.

At any time you can contact us to stop all or any communication by emailing mark@ama-soccer.com. Your information is safely stored and secure and will never be passed to any 3^rd parties. It is solely used by AMA Soccer Limited for the above purposes.